Anton exposes detailed insights about your customers to lower support costs and discover product issues.
Set up your support email address to forward to a unique @anton.ai email address. Our system will learn from each ticket and route the email into your ticket tracking system.
Point us to where we can find customers reviewing your product or discussing it on social media. We'll take care of the rest.
Our AI will highlight undiscovered problems, track issues over time, and help your agents resolve tickets faster than ever before.
Your customers are writing about their product pains faster than you can read them. We ingest information from many sources to paint a detailed picture of your customers.
We collect data from the following sources:
Dig into whether your product or engineering teams are actually improving product issues by measuring what your customers are saying.
Group all of your support tickets, product reviews, and social media mentions into distinct narratives about your product. Identify when people are saying the same thing.
Train your agents faster by offering response suggestions to frequently-received support tickets. We integrate with every email-based helpdesk ticketing system.
When your customers have a sudden change in sentiment, Anton helps you investigate why and take action.
We help you centralize information about your customers, allowing detailed cross-referencing and stronger conclusions from data.
Generate detailed PDFs identifying issues with the product, customer sentiment, support ticket SLAs, and more.
Anton can help you identify how to serve your customers better by adding intelligence and automation to your customer support workflow.
Get in touch and we can come up with a plan on how Anton can best integrate into your company.